Refund and Returns Policy
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since you received your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
- EFT refund: Your refund will be processed within one week of arriving at our office. Once your refund and payment has been processed, a proof of payment will be sent to you via email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact us at info@bdonline.co.za.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blitsdruk.co.za and send your item to: Blitsdruk
99 Meade Street
George
6529
Shipping returns
To return your product, you should mail your product to: Blitsdruk, 99 Meade Street, George, 6529.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@bdonline.co.za for questions related to refunds and returns.